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Frequently Asked Questions

Got questions? I've got answers!

 

Whether you're curious about commissioning a custom pet portrait, wondering about how I package artwork for shipping or looking to understand the magic behind my prints, you’re in the right place.

 

There are plenty of questions answered below.  If you don’t see your question here, feel free to contact me.

Do you offer a satisfaction guarantee?

If, for any reason, you are not 100% satisfied with an original artwork or print, you may return it for a full refund (excluding postage costs).

You can find full details on returns here.

Can I buy artwork directly from your website?

Yes! I offer both original artwork and prints via my website.

All artwork is offered unframed unless otherwise stated. 

And if you've loved one of my pieces, but the original is no longer available please head to my commissions page or contact me directly to discuss.

Can I commission a piece of artwork from you?

Yes - you can commission a pet portrait or a bespoke wildlife artwork.

Full details including prices and sizes available are on my commissions page.

I do get booked up quite far in advance (sometimes more than a year), so if it’s for a special occasion then please contact me in plenty of time!

How do I pay for your artwork?

I accept major credit and debit cards if you're buying from my website shop.

Commissions require a deposit and final payment by bank transfer.

All details on paying for commissions, originals and prints can be found here.

Can I pay in instalments?

I do not offer instalment payment plans.

Do you have a returns policy?

Yes!  You can find it here.

What delivery options do you offer?

I offer local delivery or collection of Original and Commissioned artwork within a 20 mile radius of Tanworth in Arden, Warwickshire.

If you're further afield, Commissioned and Original artwork is sent using a tracked and signed for delivery.  The courier I use depends on the final destination.

Prints are sent using tracked delivery.

What do you charge for delivery?

Commissioned and unframed original artwork 

FREE delivery worldwide.

 

Prints

FREE delivery on all UK orders unless enhanced options are requested.

 

FREE delivery on all international deliveries over £150.

 

Please note as the buyer, you are wholly responsible for any tax or import duties.  Please ensure you are aware of these potential extra costs before your make a purchase or commission me.

You can find full details are here.

Do you sell prints of your artwork?

Yes!

 

I offer Open Edition Giclée Prints of a range of my original artworks.

I have carefully selected a third party professional printer to provide the very best prints.  They use only the highest quality materials and inks.

My prints are sent directly from this professional printer but have been proofed by me personally.

They are Open Edition prints and so are not numbered and there is no limit to the number of prints issued.

If you would like a certificate of authenticity issued separately, please let me know.

What is a Giclée Print?

A Giclée print is a very high quality reproduction of an original artwork. 

 

My original artwork is professionally photographed or scanned to provide a high-resolution copy of the original artwork. The image is colour corrected to attain the closest possible match to the original work.

 

A specialised printer sprays microscopic dots of pigment-based archival ink onto high quality acid-free art paper.  

Giclée prints provide sharper images and better colour definition.  Both the ink and paper onto which the image is transferred offer around 80 years lightfastness and UV-resistance with the appropriate care.

Why buy a print?

Buying a print is a fantastic way to enjoy beautiful artwork at an affordable price. Here are a few reasons to consider adding a print to your collection:

 

Affordability: Prints are a more budget-friendly option compared to original artworks, allowing you to enjoy stunning pieces without breaking the bank.

Quality: My prints are produced using high-quality materials and techniques, ensuring vibrant colours and fine details that closely match the original.

Versatility: Prints come in various sizes and formats, making it easy to find the perfect piece for any space in your home or office.

Accessibility: Prints make it easier to own and share my art, whether you're a seasoned collector or new to the art world.

Gifting: They make thoughtful and unique gifts for friends and family who appreciate art and animals.

For every print I sell, I donate 20% of the profit to a wildlife conservation cause.  By choosing a print, you’re not only supporting my work but also supporting wildlife conservation.

Do your prints come with a Certificate of Authenticity?

If you buy my prints from an event or exhibition, they come with a certificate of authenticity. 

 

If you buy online, you can request a certificate of authenticity which I will send separately.

 

How should I care for my original coloured pencil artwork?

Your original artwork has been created using only the finest quality materials and an archival acid-free surface.  You should always keep your artwork out of direct sunlight and in conditions where the humidity and temperature is stable.

 

Unframed artwork

Please keep your artwork in its packaging, flat and facing upwards until you get it framed.  Ideally you should not handle it unframed, as the pencil may smudge if touched.

I highly recommend using a professional framer who will be able to give you excellent advice on choosing a beautiful mount and frame to showcase your artwork.  I always advise framing behind Tru Vue or a similar Art Glass.

Framed artwork

My artwork is framed in beautiful handmade bespoke frames by a long-established fine art framer.  

 

It is framed behind Tru Vue Glass to give UV protection and a superior, low-glare viewing experience.

If your artwork is being transported or stored it should be placed face up or ideally kept upright on its bottom edge.

How should I care for my original pastel or charcoal artwork?

Your original artwork has been created using only the finest quality materials and an archival acid-free surface.  You should always keep your artwork out of direct sunlight and in conditions where the humidity and temperature is stable.

 

Unframed artwork

Please keep your artwork in its packaging, flat and facing upwards until you get it framed.  Ideally you should not handle it unframed, as charcoal and pastel may smudge if touched.

I do not use fixative on my artwork and I highly recommend using a professional framer experienced in working with charcoal and pastel artwork. I always advise framing behind Tru Vue or a similar Art Glass.

 

Framed artwork

My artwork is framed in beautiful handmade bespoke frames by a long-established fine art framer.

 

It is framed behind Tru Vue Art Glass to give UV protection and a superior, low-glare viewing experience.

If your artwork is being transported or stored it should be placed face up or ideally kept upright on its bottom edge.

How should I care for my Giclée Print?

Your Giclée print has been created using only the finest quality materials and an archival acid-free surface.  You should always keep your artwork out of direct sunlight and in conditions where the humidity and temperature is stable.

If you're in the UK, medium and large prints are shipped flat.  Please keep your print in its packaging, flat and facing upwards until you get it framed. Ideally you should not handle it without gloves as oils from your skin may damage the surface.

Prints for destinations other than the UK and bespoke larger prints are shipped rolled, as this is the safest way to send them.

 

How to unroll your Giclée print

Ideally you should wear clean cotton gloves when handling the print or wash your hands first to remove any oils.

Hold the print carefully at the edges, place it on a flat, clean surface with the protective acid-free paper with which it was supplied, over the print. Place a heavy book at both ends of the print. The print will flatten over the course of a few days.  

 

Do not attempt to roll the print in the opposite direction as this may damage the finish of the print.

 

Framing your Giclée print

I recommend using a professional framer who will be able to give you excellent advice on choosing a beautiful mount and frame to showcase your artwork.

 

If your print will be framed without a mount, please ensure that spacers are used so that the print does not touch the glass.

I always advise framing behind Tru Vue or a similar Art Glass to give UV protection and a superior, low-glare viewing experience.

Do you help customers select mounts and frames for the artwork they've purchased?

The final frame and mount for your artwork is an important choice which can enhance your special piece of art even further.

I always recommend using a professional framer.  A good framer will be able to guide you in selecting a mount and frame that works beautifully with your artwork. 

 

I am happy to share details of the framer I use if you are local.

Can I see examples of past commissions?

My gallery has a small collection my most recent work on it, including wildlife and pet portraits.  I update it every month.

 

You can also read what customers have to say about the work they’ve commissioned from me on the testimonials page.

Do you ship internationally?

Yes!  

I ship unframed original and commissioned artwork internationally using a tracked service with Transglobal Express.  I can give you an estimated shipping cost at the time of booking and will confirm the final cost once the artwork is completed and fully packaged.

If you are interested in buying one of my framed originals, please get in touch as these require a more specialist shipping option.

Please note you are fully responsible for any tax or import duties in your country of residence, so please ensure you are aware of these potential extra costs before you buy or commission and artwork.

How do you package your artwork for shipping?

Commissioned Artwork and Unframed Originals

All commissioned artwork is shipped unframed.  Unframed artwork is mounted in an acid-free mount and archival bag to offer additional protection while being shipped. 

 

Wherever possible I use recycled cardboard to carefully package up the mounted artwork and I use plastic-free recyclable paper tapes.

 

You can expect to spend considerable time unwrapping your artwork when it arrives!

Framed Originals

If you are interested in buying one of my framed originals, please get in touch as these may require a more specialist shipping option depending on your location.

Prints

If you're in the UK, medium and large prints are shipped flat and very securely packaged.

 

Prints for destinations other than the UK and bespoke larger prints are shipped rolled, as this is the safest way to send them.

Where can I see your artwork in person?

I take part in several exhibitions a year and also events like Open Studios.  The best way to find out about my upcoming events and exhibitions is to sign up to my newsletter.

Do you teach art classes or hold workshops?

I occasionally demonstrate for art societies.  The best way to stay informed about any upcoming demonstrations is to sign up to my newsletter.

Some of my blogs include useful hints and tips so it's worth taking a look at those too.

How can I stay updated on your latest work and exhibitions?

The best way to find out about my upcoming events and exhibitions is to subscribe to my newsletter

 

You’ll also be the first to see my latest work and get some exclusive behind the scenes insights and occasional special offers. 

 

I only write about once a month, so don’t worry, I won’t be filling up your inbox with my arty news!

Do you sell gift vouchers?

They’re coming soon! 

 

If you want to be the first to hear about this then please sign up to my newsletter.

Does your artwork support good causes?

I’m passionate about animals and I’m delighted to support wildlife conservation causes in several ways through my art.  

Artwork Donation

I donate original artwork for auction to raise funds for wildlife conservation. 

 

I’ve had my work selected in highly prestigious art competitions that support global wildlife conservation efforts. 

 

I was a finalist in the David Shepherd Wildlife Foundation “Wildlife Artist of the Year” 2024 and a finalist in Explorers Against Extinction “Sketch for Survival” 2023. 

 

I also donate artwork to other auction initiatives that support wildlife conservation organisations. 

 

If you’re interested in taking part, then my newsletter includes details of any upcoming charity auctions or events supporting wildlife conservation.

Special Projects

A very special project has been the creation of a series of memorial portraits to celebrate the canine conservation superheroes of Rogue Detection Dogs.

 

You can see the series so far here.

 

And you can be the first to hear about the new portraits, and the amazing legacy and life of each of these dogs by subscribing to my newsletter

Profits from Prints

20% of profits from my prints are donated to wildlife conservation causes.  You can find the wildlife organisation being supported in the details of each print.

How can I get in touch if I've got any other questions

All details of how to contact me are on my contact page.

You can contact me using my contact form, or by phone or email. 

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